FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
How long does shipping usually take?
Standard shipping within the US typically takes 3-5 business days. International shipping can take 7-14 business days, depending on the destination.
When will my order ship?
In-stock items usually ship out within 3 business day
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. Returns are free for customers in the US.
Can I exchange my product instead of returning it?
Yes, you can exchange your product for a different color or size within 30 days of purchase. Please contact our customer service team to initiate an exchange.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location.
Orders
Below are some of are common questions about orders
My order says it's delivered, but I don't have it!
If your tracking shows "delivered" but it's missing, please allow 48 hours for delivery. Also, check with neighbors or household members who might have received it for you. If it's still not found, contact Customer Support.
How will I know my order is on its way?
Once shipped, you'll receive an email with tracking details and the carrier information.
What payment types do you accept?
We accept all major credit cards. We also accept debit cards, Apple Pay and Google Pay. No cash or check—unless you’re willing to make the trek to our headquarters, then we might be willing to make an exception.
What if my order is wrong or damaged?
If something's not right with your order, don't hesitate to contact Customer Support, and we'll help you resolve the issue.
Products
Below are some common questions about our products
Are Greylock thermoses dishwasher safe?
While our thermoses are durable, we recommend hand washing to maintain their performance and appearance over time.
How long do Greylock thermoses keep drinks hot or cold?
Our thermoses are designed to keep drinks hot for up to 12 hours and cold for up to 24 hours, depending on the model and environmental conditions.
Are your products BPA-free?
Yes, all Greylock products are made with BPA-free materials to ensure your safety and the quality of your beverages.
Do you offer a warranty on your products?
Yes, we offer a limited lifetime warranty against manufacturing defects on all Greylock thermoses.
Can I purchase replacement parts for my Greylock thermos?
Yes, we offer replacement lids, seals, and other parts for most of our models. Please check our "Accessories" section or contact customer service for assistance.